Made with Grit

5: Manual vs. self-serve onboarding

Episode Summary

Kyle and Landon discuss the idea of making their onboarding process more manual. Could a concierge onboarding service improve activation?

Episode Notes

Kyle and Landon discuss the idea of making their onboarding process more manual. Could a concierge onboarding service improve activation?

Today’s Topics:

• Atlanta sports sidebar
• Manual vs. self-serve onboarding
• Concierge onboarding to improve activation
• Qualification steps for prospective customers
• Kyle is (almost) a two-time dad

Links & Resources:

• Fullstory
• Superhuman's onboarding process (via growth.design)
• Don't Build Growth Teams blog post (found via Rogue Startups podcast)
• Eletype